Thank you for shopping at FG Tackle Ecommerce Store! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our return and credit policy below for details on how to return or exchange your items. 

Returns Policy:

• Defective or Damaged Products: Notify us within 7 days of delivery at info@fgtackle.co.za. Return the product in its original packaging with proof of purchase. All defects will be sent to the relevant supplier for assessment of defect and remedial actions.
• Non-Defective Products: Under Section 44 of the ECTA, you may return non-defective products within 7 days of receipt for a refund or exchange, provided the product is unused, in original packaging, and you cover return shipping costs. A 10% restocking fee may apply.
• Non-Returnable Items: Custom-made products, perishable goods, or items marked as “final sale” are not eligible for return.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. For defective or incorrect items, we provide a prepaid return label. Return shipping instructions will be provided upon approval. We recommend using a trackable courier, as we are not liable for lost returns

Exclusions: Warranties and returns do not cover:

• Damage from misuse, neglect, or unauthorized modifications.
• Normal wear and tear (e.g., rod eyes, line wear).
• Products without proof of purchase.

Process:

• Contact our customer service team at info@fgtackle.co.za to initiate a return and receive Authorization.
• Package the item securely, including the original packing slip and Authorization confirmation.
• 3. Use the provided prepaid return shipping label (if applicable) or ship the item to: FG Tackle Ecommerce Store, 64 Fabriek Street, Gants Centre, Strand, 7140.

Refunds:

• Eligibility: Once your return is received and inspected by FG Tackle and confirmation for supplier will (typically within 21 business days), we will notify you via email regarding the approval or rejection of your refund.
• Refund Method: Approved refunds will be credited to the original payment method. If the original payment method or EFT.
• Timeframe: Refunds are processed within 5 business days of approval. Please allow an additional 3 business days for the credit to appear on your account, depending on your bank or credit card provider.
• Non-Refundable Costs: Original shipping fees and return shipping costs (if applicable) are non-refundable, except for defective or incorrect items.

We value your trust and aim to make your shopping experience with FG Tackle Ecommerce Store as hassle-free as possible. Thank you for choosing us for your tackle needs!