At FG Tackle, we are committed to delivering your fishing tackle and outdoor gear promptly and securely. This Delivery Policy outlines our shipping procedures, costs, timelines, and conditions to ensure a seamless shopping experience. We ship to customers within South Africa using trusted couriers to guarantee reliable service.

• Orders are processed within 1–2 business days. Delivery within South Africa typically takes 3–7 business days for urban areas and up to 10 business days for remote areas.

Order Processing

• In-Stock Items: Orders placed before 2:00 PM SAST on business days (Monday–Friday) are typically processed and shipped the same day. Orders placed after this time or on weekends/holidays will ship the next business day.
• Backordered Items: If an item is out of stock, we will notify you via email with an estimated shipping date. In-stock items will ship immediately, and backordered items will follow once available, with no additional shipping charges for domestic orders.
• Inventory Discrepancies: While we strive to maintain accurate stock levels, discrepancies may occur. If an item is unavailable, we will contact you promptly to discuss options (e.g., substitution, partial shipment, or refund).

• Express Shipping: For faster delivery, select express shipping at checkout. Domestic orders arrive within 1–3 business days. Additional charges apply, displayed during checkout.
• Standard Shipping Fee: A standard shipping fee of R200 is charged on all purchases within Western Cape and R450 outside of Western Cape but limited to physical addresses within South Africa. This offer excludes oversized items like fishing rods, coolers, or large tackle boxes, which may incur additional freight charges.
• Oversized/Bulky Items: Items such as fishing rods, gaffs, or large tackle boxes may require a freight surcharge due to size or weight. Customers will be notified of any additional costs before order processing.

Non-Delivery:
If an order is not delivered within 30 days (unless otherwise agreed), you may request a refund or replacement under Section 46 of the ECTA. You must notify us within 7 days of the expected delivery date.

Special Notes

• Address Accuracy: Please ensure your shipping address is correct at checkout. Address changes can be made within 24 hours of order placement by contacting us at info@fgtackle.co.za or 021 854 4485. Incorrect addresses after this period may result in non-refunded delivery failures.
• Holiday Delays: During peak seasons, processing and delivery times may be extended. We recommend ordering early to avoid delays.
• Restricted Items: Certain products (e.g., lead sinkers under 1 oz in some regions) may be restricted due to local regulations. If an item cannot be shipped to your location, you will be notified, and the order may be adjusted or cancelled.

Contact Us

If you have questions about your order or delivery, please reach out to our customer service team at info@fgtackle.co.za or 021 854 4485.
For urgent delivery needs, contact us before ordering to confirm availability and shipping options.

Thank you for choosing FG Tackle for your fishing tackle needs. We’re here to help you reel in the big catch!